Selcomm CRM - Account Management feature overview

The Selcomm™ CRM interface is written from a customer centric perspective. It is designed to allow telecommunication call centre staff to service customer accouints as efficiently and effectively as possible.

Selcomm™ CRM centralises all account management activities in one single view, with a simple and easy to use interface. At a glance customer service operators have access to current financial position, value of account, all account communication history and all associated account services within one central location.

Selcomm™ CRM allows the service provider to manage their customer's account requirements including sales and order management, allocation of new services, processing or diarisation of account level actions, departmental workflow to service account requests, communication recording, management of accounts receivables, and business reporting.

Selcomm™ Customer Care/CRM is completely configurable and lets you specify the information you require about your customers.

Just some Selcomm CRM account level features include:

• Dynamic allocation of screen layout and functional authority by role and/or user-id
• Segregation of Wholesale Access and Retail ISP (Dealer) Customer views
• Single display of all customer and related service details
• Definition based customisable displays giving you the choice of what is presented and to define terms that you are familiar with
• Support for individual or corporate definition with unlimited hierarchy levelling
• Dynamic presentation of customer and service detail information based on attribute selection
• Context sensitive command entry that allows for point-and-click operation
• Sophisticated search by most-recently-used, most common attribute, and advanced search
• Online notes on a per customer and per service basis
• Dynamic list presentation to display customer and service details in the order you want and the form you want. These will include (amongst others):
  • Account name
  • Billing address to Australia Post DPID (delivery point identifier) standard.
  • Authorised persons
  • Account hierarchy structure
  • Contact numbers
  • Contract identifiers
  • Email address
  • Date customer added / changed
  • Customer identifier

Click below for more detail on your CRM area of interest

• Account Management
• Service Management
• CRM Billing interface
• Workflow Management
• Ticketing
• Selfcare Web Portal 
• CRM Reports

or click on a cog to the left to review other modules in the Selcomm suite or simply contact us for a comprehensive demonstration.