CRM Features

Customer Care/CRM – Features

Highly Efficient and Specialised

Selcomm™ Customer Care/CRM provides complete Account and Telecommunication Service Management for all leading service types with an easy to use standardised method, incorporating activation, barring, unbarring, plan/tariff changes, disconnection requests and many other service life cycle actions

Selcomm™ Customer Care/CRM provides complete management of financial activity, with a fully functional Accounts Receivable system built in. All telecommunication billing history is accessible from one source, for efficient answering of enquiries. Invoices may be viewed in image form or via detailed 'drill down' into call/data usage components. All automated payments and other financial transactions visible in one place.

Selcomm™ Customer Care/CRM provides a fully functional Workflow system built in and is completely customisable with configurable events for workflow management. Service Life Cycle events (eg activation, barring, plan changes), ticketing or other general account management events may be scheduled for immediate or future automatic execution on the Network.

Selcomm™ Customer Care/CRM is designed for telco call centre operators, meaning you'll find the customer or service you require quickly with access to a complete summary of service related information in a rapid fashion. Complex tasks are simplified, thereby minimising training, reducing operator error with new staff and minimising time spent servicing calls, ultimately improving the customer's experience.

Selcomm™ Customer Care/CRM is completely configurable and lets you specify the information you require about your customers.

Selcomm Customer Care features can be 'exposed' to the internet via the Selcomm Selfcare module, minimising call centre call operator time and thereby reducing cost of operation.

Customer Care/CRM – Summary of Key Features and benefits

Selcomm Customer Care is built for telcos and provides complete life-cycle management of all leading telecommunication service types (voice, data, wireless and more)
Quick single view of all customer contact and service history including lifecycle events, call/data usage and invoices
Fully functional Accounts receivable system incorporated
Fully functional Workflow management system incorporated
Fully configurable and scalable - suitable for startup companies through to the largest of telco call centres
Integrates easily with other applications and fully integrated with all Selcomm modules including internet selfcare, billing, order provisioning, carrier/network management and more

The Selcomm suite is available on a per module software licence basis or can be accessed via your existing desktop with a complete outsourced Telecom Billing and CRM bureau.

More information?

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