CRM Reports
Selcomm offers an extensive suite of reports for both the manager of the telecommunications service provider and their customers. The reports fall into four major categories.
- Bill Run Reports
- Daily Management Reports
- Customer Reports
- Analytic Reports
Bill run reports
Selcomm provides a number of standard reports as part of the bill run process. The reports provide information to the service provider to assist in the management of their business. The reports cover a wide variety of topics the most important being revenue analysis, debt management and cost reconciliation.
Revenue analysis reports provide a number of different views of the revenue. For example, revenue is analysed by customer, service type, carrier, promotion, rate card, call type or customer industry segment.
Debt management reports provide information to assist in management of the debts owed to the service provider. Typical reports are; aged debtor listing, average overdue, and payment collection by payment method.
Cost reconciliation reports reconcile the wholesale cost of the telecommunications products purchased from the carriers. Costs are reconciled on both aggregated and an individual call basis.
Daily Management Reports
Customer reports
Customer reports are accessible via the Internet. Customers can schedule reports for regular delivery. Customer reports include Financial level reporting, Account level reporting, Service Level reporting, Spend analysis, Inbound reporting and analysis, Cost Centre Reporting and more.
Analytic Reports
Selcomm provides a client side analytics tool that facilitates creating end-user reports and multi-dimensional analysis. Data for the tool is delivered via the same mechanism as all the standard reports.
This tool is also used by a number of end-users with detailed reporting requirements such as call centre managers.
Selcomm provides a large number of daily management reports. Daily management reports assist in the management of the service provider business. They offer information in areas such as payment collection, debt control, sales management and employee resourcing.
Selcomm offers a report scheduling functionality to allow the user to receive reports automatically on a requested schedule without having continually request reports.
Click below for more detail on your CRM area of interest
- Account Management
- Service Management
- CRM Billing interface
- Workflow Management
- Ticketing
- Selfcare Web Portal
- CRM Reports
or click on a cog to the left to review other modules in the Selcomm suite or simply contact us for a comprehensive demonstration.