Selcomm Customer Care /CRM Overview

A solution for telecommunication service providers

Customer Care is at the heart of a telecommunication service providor's business. Selcomm Customer Care/CRM for Telecommunication Service Providers is ALL about managing telecommunication accounts and their associated services.

Selcomm CRM stands apart from the many general CRM products on the market, the Selcomm CRM module has been designed, configured and customised specifically for a telecommunication service provider's business, making it the product of choice for many established and emerging telcos.

Selcomm™ Customer Care/CRM allows all account management and telecommunication service requests to be tracked and resolved in a timely manner, critical to customer satisfaction and increased loyalty.

Complex tasks within Selcomm are automated and simplified, allowing your telecommunications business to reduce call centre costs and improve customer service. Employ new customer care operators with little or no application training.

Selcomm™ Customer Care/CRM provides a comprehensive, world class Customer Care solution specifically for telecommunication providers, fully integrated with Selcomm Billing, Selcomm network/carrier management, Selcomm order entry and other Selcomm™ modules.

The Selcomm suite is available on a per module software licence basis or can be accessed via your existing desktop with a complete outsourced Telecom Billing and CRM bureau.

More information?

Click here to see more information about Selcomm CRM features, or a cog on the left for other modules,or Contact us now for a demonstration