Order Processing
Responsive order processing is becoming more important to success in the competitive telecommunications market. Success depends upon efficient management of all stages of the sales process. Companies are faced with an explosion in the number of sales channels; Dealer, Internet and Virtual Communities to name a few.
Selcomm™ provides a complete solution
Selcomm™ achieves a high level of configurability and inter-operability with external sources by implementing a loosely coupled component based architecture overlaying an advanced XML messaging backbone and leading relational database technology.
Selcomm™ Order Entry can be distributed across the globe using the Internet.
Selcomm™ implements the customers' business rules using dynamically loadable components. This architecture caters for the rapid implementation of new business rules as well as allowing custom business rules for different marketing channels or promotions.
Major sub-systems within Selcomm™ communicate using XML message packets adhering to published schemas. This architecture delivers a completely open solution able to communicate easily with legacy, external and supplier systems.
The Selcomm™ Sales and Provisioning System, in common with all the Selcomm™ suite of products, is e-mail and fax gateway enabled allowing Customer Service operators to respond to customer e-mails and Provisioning operators to issue Work Requests electronically.
Key Features
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Process Orders from multiple channels from a single desk- Supports Multiple Business Units with variable rules engine
- Advertising Cost Control with Marketing and Promotions Module
- Same day or better dispatch
- On-Line Credit Approval
- Integrated Credit Card Processing
- Automated Service Provisioning including Job Tracking and Network Integration
- Real-time Stock and Financial Control
- Electronic CRM enabled
- Highly configurable
Click below for more detail on your Sales and Order Entry area of interest
or click on a cog to the left to review other modules in the Selcomm suite or simply contact us for a comprehensive demonstration.