Sales Administration
Through the Selcomm™ Customer Care Interface, order processing is established through the event definition of the service life cycle. This definition can grow in construct and complexity based on the service type and service provider's requirements. In a small operation the provider may choose to manage business issues such as equipment supply, physical delivery logistics and financial risk on a manual basis. However, as the number of customers and the rate of provisioning grow, such manual processes become difficult to manage and control. Selcomm™ is designed to allow the service provider to manage more efficiently
The Selcomm™ SelfCare web interface is configured for the purpose of Customer Acquisition and Service Provisioning where self provisioning is required
- Customisable Order Entry forms with field validation, script prompting and help links to either web-pages or external help packages
- Programmable interfaces to allow for external CRM integration, Web or IVR data source
- Integration into Selcomm Customer Care and Selcomm Provisioning to allow for service activation and billing
- Customisable approval processing with manual (secured) override
- Automated prompting for promotion of plan, service, equipment and/or accessary
- Order monitoring, tracking, status display and event logging
- Order escalation and action processing
- Full integration into Selcomm™ Customer Care financial Accounts Receivable
- Integrated Fraud and Warehouse Supplier Management
As the business needs of the service provider grow, Selcomm™ can be configured to integrate and customised to allow for the processing and management of hundreds to thousands of orders per day. Such streamlined processing includes:
- Integrated support for the processing of orders through Call Centre, Internet and/or Dealer software
- Automated Credit Checking through Merchant gateways (including, approval/declined/pending lists)
- Automated Payment Processing to allow for initial purchase of products sold
Selcomm™ is capable of automating many of the aspects of the sales process. An approval process maybe defined for Orders to cater for both business and system requirements. Business operations such as order decline, order pending, approval submission, override, scheduling/rescheduling, activity status, customer letter creation/distribution, reporting and auditing can all be controlled through Selcomm™. Every action is logged. And an extensive list of reports is available to manage order status, credit card, fraud, financial, inventory (exclusion), escalation, and delivery history.
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or click on a cog to the left to review other modules in the Selcomm suite or simply contact us for a comprehensive demonstration.