Service Management
Selcomm™ Customer Care/CRM provides complete telecommunication Service Management for all leading service types with an easy to use standardised method, incorporating activation, barring, unbarring, package/plan/tariff changes, contract management, disconnection requests and many other service life cycle actions.
Selcomm™ caters for service management of a wide variety of services including; Fixed-Line (Wire-Line) Voice services including catering for Local, National, International, Service & Equipment charging, Inbound Traffic, Calling Card (and prepaid) services. Mobile (Wireless) Voice and Data Services including support for GSM, GPRS, 3G, WiFi, Satellite (for both Voice and Data). Dial-up and Broadband Internet services supporting requirements for time based, usage based, regional charging and other variants. Voice over IP (VoIP) based services, Video conferencing and Content Services.
In addition Selcomm™ CRM caters for carriage from all leading networks, wholesale providers and switches. As a result managing services can have a wide range of permutations, with each service having its own attributes, life-cycle events and each third party system having its own unique interface to cater for service configuration at the network level. Traditionally telecommunication service providers have suffered greatly as a result of the complexity of multiple systems. With Selcomm CRM new call centre staff can be employed with little training when for example you require temporary staff to manage peak activities due to marketing campaigns.
Selcomm™ is arguably the most feature rich product on the market, however it makes the vast range of complex service management activities simple by adopting a common management process across all services supported. The Selcomm™ CRM application guides the operator through the processes with a consistent look and feel. Business rules are encapsulated in the application, minimising any potential operator errors. Ultimately Selcomm™ CRM will increase customer satisfaction, reduce cost and improve your bottom line.
Click below for more detail on your CRM area of interest
- Account Management
- Service Management
- CRM Billing interface
- Workflow Management
- Ticketing
- Selfcare Web Portal
- CRM Reports
or click on a cog to the left to review other modules in the Selcomm suite or simply contact us for a comprehensive demonstration.