CRM Features

Selcomm - Intelligent Event Management for Workflow automation

At the heart of Selcomm™ is an Event Management Engine that defines and drives the business processes flowing through it. When defining a specific business process, e.g., the activation of a service, the process can be scoped within a life cycle that can, in turn, be specified as a series of events. In this example, the service must be allocated to an account within the Selcomm™ database, it must have a package associated with it for the purpose of billing, it must be registered on the carrier network and a confirmation is required for the user activating the event. As most services differ in the definition of business processes, so to do they differ from carrier to carrier by way of their management. Selcomm™ allows these varying business processes to be defined within their elemental construct so as to relieve the end-user from the burden of understanding how they must be managed. Further, as Selcomm™ 'programs' the management of not only service processes, but also all processes within the system, there is a significant reduction in the chance of error through human intervention.

Some of the features of the Event Management Engine include:

Support for both User and System generated events for workflow management
Allocation by User or User Group level
Time based scheduling of events at both a system and user level
Definable triggering of actions, e.g., email, validation list, external display or process activation
Definition of Business Processes to allow sequencing of events
Open or closed feedback loops
Chaining of events
Definition of SLA's for events and escalation process
Integration of workflow events with Selcomm CRM, Selcomm Order Entry, Selcomm Network Administation and Selcomm Billing

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